Challenges:

• Severe stains and dirty carpet
• High degree of grit and sand on top of carpet
• Top floor flat, no lift
• Electric meter run out

Actions:

• Repeat brushing and carpet cleaning with specific food based removal chemicals
• Pre clean carpets with vacuum
• Multiple cleaning technicians helping moving equipment
• Key fob credit implemented

Results:

• All carpet stains successfully removed with no trace
• Relevant area cleaned prior to hot water carpet cleaning
• Without any disruption all carpet cleaning equipment moved in and out of flat
• All electric restored for use of cleaning machine and credit left