We clean carpets for many commercial places and usually require a team of cleaning operatives. On most occasions this requires out of hours working and we adhere to strict H&S guidelines. All we require is electric points and access to water. Close care and attention are always made to office furniture, electrical equipment including computers etc. We will discuss and advise with senior office personnel which is preferable and note any specific instructions. Every job we take before and after photos for our reference and also proof of work completed.

Most stains can be cleaned except burn marks, bleached marks (infinite products including makeup), certain dye stains and faded carpet areas. Wipe Away Clean cleaning operatives can offer professional advice beforehand.

Heavy footfall is a combination of dirt and worn carpet fibres. Depending how much wear and age of the carpet, sometimes only the dirt can be cleaned so deep carpet cleaning can sometimes be futile. Wipe away clean experienced operatives will advise the best option before proceeding based on a close examination.
Unfortunately we cannot perform miracles.

Depending on the condition and how it is used an average life of a carpet is around 15/20 years. This can be reduced and increased depending how regularly it is cleaned and how you have cared for the carpets. Other factors which can shorten the carpet life is heavy footfall, use from children, pet animals and not removing footwear which can cause abrasive friction leading to threadbare carpets.

Parking is very important as we have a lot of equipment. Ideally, we like to have access relatively close to the property from our van. However, if there is no parking and only double yellow lines, we can organise a parking dispensation permit from the council at an extra cost of around £20. Based on our T&C’s, we can politely decline any job based on challenging parking issues but this extremely rare. 

If dealing with a small area we do not need to see the carpet. If more than three rooms we always recommend a site visit, photos or video to fully understand what exactly is involved and any hidden logistics or relevant issues like bad marks or stains, access, water, electricity, parking and so on.

Unfortunately, we do not offer a no clean no pay service. However, based on 13 years’ experience we will usually have a good idea if a particular stain or mark is cleanable and will offer our professional opinion and advice before attempting to clean so you can decide whether to proceed. Some marks and stains are simply uncleanable.

We take cash, cheques, card or BACS and can easily provide a receipt in a PDF or paper format if required.
Any card payment made has an additional card payment cost (approx. £1.50) and we will always advise the customer before using this payment method. We like payment soon as the cleaning work has been completed. We always encourage the customer to carefully inspect the cleaning work once completed (once area is clear and made safe) before paying and before our operatives leave the premises. This is a good opportunity (if in the unlikely event) there are any issues spotted so we can rectify and discuss.
If our operatives spot any relevant issues beforehand, they will also bring this to your attention, never assuming the customer already knows so there is no ambiguity and true transparency. Our payment terms (if paid by BACS) are within 7 working days unless agreed and negotiated beforehand. If in the unlikely event there are issues and payment still not made after verbal and written communication then legal action will be taken.

We are fully insured and adhere to H&S for our operatives and customers. We always advise the customer to avoid the cleaning area until we have finished and made safe, clear of any safety issues like slippery floors, loose pipes, wires, equipment etc. These instructions and important advice are always verbally instructed before any cleaning work begins. It is imperative our instructions are adhered to, if ignored it is your own responsibility, if you enter the working area without our permission work is immediately stopped and the job terminated but still charged.

Rule of thumb if the furniture is heavy, fragile and electric we will not touch for health & safety and insurance purposes. Anything like small chairs and sofas (if moveable) we will endeavour to carefully move. We will advise accordingly before any work begins on a case-by-case basis.

We offer flea treatment but careful inspection is required before work is carried out. Usually, fleas are more apparent in hot conditions (June to August months) If there is a large infestation then you may need to use a professional pest control service.

Do you move furniture?

Rule of thumb if the furniture is heavy, fragile and electric we will not touch for health & safety and insurance purposes. Anything like small chairs and sofas (if moveable) we will endeavour to carefully move. We will advise accordingly before any work begins on a case-by-case basis.

Are you insured and what health & Safety rules apply? 

We are fully insured and adhere to H&S for our operatives and customers. We always advise the customer to avoid the cleaning area until we have finished and made safe, clear of any safety issues like slippery floors, loose pipes, wires, equipment etc. These instructions and important advice are always verbally instructed before any cleaning work begins. It is imperative our instructions are adhered to, if ignored it is your own responsibility, if you enter the working area without our permission work is immediately stopped and the job terminated but still charged.

What are your payment methods, terms and conditions?

We take cash, cheques, card or BACS and can easily provide a receipt in a PDF or paper format if required.
Any card payment made has an additional card payment cost (approx. £1.50) and we will always advise the customer before using this payment method. We like payment soon as the cleaning work has been completed. We always encourage the customer to carefully inspect the cleaning work once completed (once area is clear and made safe) before paying and before our operatives leave the premises. This is a good opportunity (if in the unlikely event) there are any issues spotted so we can rectify and discuss.
If our operatives spot any relevant issues beforehand, they will also bring this to your attention, never assuming the customer already knows so there is no ambiguity and true transparency. Our payment terms (if paid by BACS) are within 7 working days unless agreed and negotiated beforehand. If in the unlikely event there are issues and payment still not made after verbal and written communication then legal action will be taken.

If you are unable to clean particular bad marks and stains, can we get a refund?

Unfortunately, we do not offer a no clean no pay service. However, based on 13 years’ experience we will usually have a good idea if a particular stain or mark is cleanable and will offer our professional opinion and advice before attempting to clean so you can decide whether to proceed. Some marks and stains are simply uncleanable.

When quoting, do you need to see the carpets?

If dealing with a small area we do not need to see the carpet. If more than three rooms we always recommend a site visit, photos or video to fully understand what exactly is involved and any hidden logistics or relevant issues like bad marks or stains, access, water, electricity, parking and so on.

Many of our enquiries involve customers with debilitating health issues including Dementia, Parkinson’s and so on. We always treat these cases with a high degree of empathy and discretion. We can usually clean these types of jobs, depending on a few factors, how large the stain, has it been treated, the quality of the carpet, age of the stain etc. We always like to inspect the specific area so to fully evaluate and advise the best solution, even if it means advising replacing the carpet.

Depending how many accidents and if there is any underlay beneath the carpet, we can help improve the smell by using a biodegradable fragrant deodoriser. Pet odour treatment is based on many variables. If there are many stains the underlay will act as a sponge and will retain the moisture and smell, dog ammonia is very strong. In severe cases you may need to replace the carpet or just the underlay depending on factors explained above.

We can remove chewing gum and oil from carpets by using a special cleaning product which breaks down the enzymes and compounds. Obviously, nothing is completely guaranteed, however we have a high success rate for these challenging type of stains within the carpet fibres.

Wood staining depends on a few factors, not all wood can stain from wet carpets especially treated wood. If redwood for example is found then we can place polystyrene blocks under the feet of the furniture to avoid any possible staining issues, careful consideration will be made before each job and advice given. Sometimes table legs are quite narrow and been in the same position for a long time causing an indentation within the carpet fibres, in which case we will carefully clean around the table legs then recommend not moving the table until the carpet has completely dried avoiding any wood staining issues.

All our chemicals are non-abrasive and will not harm wool carpets and our cleaning process will not shrink wool carpets and rugs, even using hot water. Advice will be given before, during and after careful cleaning work has been carried out.

We use a mobile high spec ‘Clean Smart’ carpet cleaning technology which enables access to any location unlike rack mounted machines with protruding pipes and wires causing possible H&S hazards.

The carpet cleaning machines use high PSI and suction power technology, so the carpets are left damp immediately after carpet cleaning. Drying time approx. 2/3 hours in the winter, 1/2 hours in the summer.

All our carpet cleaning products are non-caustic, eco-friendly, so safe for children and pets.

Before starting work we always carefully inspect the carpet area before applying spot cleaning if required. The next step involves a pre spray then we agitate the carpets. 
Agitating carpets is a critical cleaning step that loosens deep-seated dirt, hair, and grit from carpet fibres after applying pre-spray. This method breaks down stubborn stains, lifts the pile, and ensures cleaning chemicals reach all carpet fibres. This process is performed using mechanical contra-rotating brush (CRB) machines or manual brushes to achieve superior, longer-lasting, and cleaner results. The final stage rinses and cleans the carpets using high PSI (pounds per square inch) and suction. 

Cost depends on a few factors, how many carpets (more there are, bigger the discount), size, condition, location and logistics involved for example flats with no lift, no parking near the property can alter the price. There is a minimum charge of £55. We always have deals so follow our social media platforms; Facebook, Instagram, TikTok and X (Twitter). T&C’s apply.

Ideally we would like to park close to the property as we have a lot of equipment; machine, pipes etc. However, if this is not possible then there is usually a workaround. Wipeawayclean uses top of the range carpet cleaning equipment which is fully mobile not from a rack mounted van system so we can clean anywhere which might not be accessible for rack mounted systems.

Professionally cleaning carpets is highly effective in removing many stubborn marks and stains that normal cleaning methods may be unable to remove. Most marks can be cleaned apart from anything that is burnt, faded, bleached or dyed and sometimes anything that has been treated by a third party cleaning method which acts as a buffer or an invisible film which can be detrimental to any further carpet clean. Another obstacle is simply age where an area is heavily worn creating a dark shadow this is because carpet fibres have degraded/worn close to becoming thread bare. End of the day we are very good at cleaning carpets but cannot perform miracles.

The financial difference between cleaning and replacing is huge. The benefits include a healthy living environment and longer carpet lifespan.

The cleaning work depends on different factors like carpet size and level of cleaning required regarding the severity and quantity of stubborn stains. An average 3 bedroom sized house would take approximately 2-3 hours with a similar drying time even in the winter. Rug cleaning and upholstery clean may take longer to dry.

Commercial carpet cleaning can vary depending on different variables.

Wipeawayclean professional carpet cleaners use eco-friendly products, safe for children and pets ensuring a safe cleaning process and environment.

Our trained professionals are very experienced with high attention to detail.
The risk of damage is rare and practically non-existent. If carpet areas are thread bare we will bring this to your attention and clean around the area. Our trained operatives always spot any carpet cleaning issues before any work is carried out and always show the finished cleaning results. As previously explained professional carpet cleaning actually helps prolong the carpet’s lifespan which usually has around 10-15+ years depending on various factors.

Professional carpet cleaning is recommended every 12-18 months. Although high-traffic or heavy footfall areas may benefit with more frequent carpet cleaning.
Having pets and children can also help determine how often they need cleaning.
If in doubt ask wipeawayclean for FREE carpet cleaning advice.

There are several reasons why you should have your carpets cleaned regularly by Wipe Away Clean. Some of those reasons include;

• Damage: Dirt, sand and grit brought into your home sits at the base of your carpet and damages the fibres. The longer untreated and not cleaned the more damage is being done and shortens the life of your carpet.
• Traffic Lanes: Pollutants and Oily residues bond with the carpet fibres, especially in heavily trafficked walking areas. These compounds attract grit and dirt which cause oxidative colour changes making the carpet look prematurely worn, aged and unpleasant smelling.
• Smell: Your worn carpet acts as a filter which removes odorous chemicals from the atmosphere. Eventually, the filter is full and therefore leaves you and your family to breathe the dust-mites, debris, pollens, pollutants, fungus and mould spores, bacteria and a long list of chemicals (carcinogens, teratogens and mutagens). Your carpet leaves the surrounding air smelling stale and very unpleasant.

If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink.

It can take as little as 20/30 minutes to clean a carpet obviously depending on the size. For other items, such as upholstery can take 30 minutes to 2 hours on a 3-piece-suite. Rest assured that Wipe Away Clean take their time to clean every square inch thoroughly and professionally.

This depends on various aspects, ventilation and the fibre type of the carpet. Synthetic carpets usually dry in 2-4 hours using Wipe Away Clean wet cleaning technique. For natural fibre carpets like wool, the drying times can take between 4-6 hours. For wooden furniture that cannot be easily moved we can use polystyrene blocks so moisture does not affect the wood.

No 100% guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this for example, bleach, burn marks, fading etc. Wipe Away Clean professionals have experience and training for spot and stain removal and will be able to deal with most problems, with a 95% success rate. If you know what caused the stain and when it was done this will help increase the chances of removing the stain.

In most cases Wipe Away Clean will be happy to move furniture. It is important that any valuable items or furniture containing valuables are moved by the customer, or clearly brought to the attention of the cleaning personnel.

All Wipe Away cleaning solutions we use leave the items safe for both children and pets. We regularly use phosphate derived cleaning agents that are commonly found in foods. We value the health of our cleaning personnel like our customers so rest assured there are no safety issues regarding the cleaning chemicals we use whatsoever.

Wipe Away Clean can work out of hours and at the weekends. So if your business or home requires our services at an unusual time or at the weekend, we will not charge you any extra for out of hours work, we pride ourselves on a high quality service that our customers demand.

Ideally Wipe Away Clean need to closely inspect the item to be cleaned but a ball park figure can be provided if urgently required. We try to establish what fibre type and dye stability of the items before we can provide a costing of the work. We are a thorough and professional carpet cleaning company and our prices are often cheaper than other companies in our sector, we even price match at our discretion.